Shipping Policy

We appreciate your interest in shopping through our webshop. Below is a list of answers to all your questions regarding the shipping of your products.

PROCESSING TIME

All orders are processed within 1-3 working days.

DELIVERY TIME

The delivery time is 7-15 working days (excluding weekends and public holidays).

SHIPPING CONFIRMATION

Shipping confirmation, along with the tracking number(s), will be sent once the order has been processed in the system. It may take up to 24 hours for the tracking information to become visible.

DAMAGE

PORTER is responsible for damage or loss of products during shipping. If the received order is not in good condition, damaged, or if the packaging is torn, please contact our customer service immediately at: info@porter-london.com

All packaging materials and damaged goods must be kept in order to file a claim.